We Parkies can be a challenge, an opportunity, or both (duh?) for frontline customer service reps, such as airline flight attendants.
PD dealt me a new one Monday on Southwest flight 374, Houston to Portland, Ore. My body thermostat suddenly was set at what seemed 110°. Another first from PD’s sly hand.
The Missus and I had a “prime” second row seat. One problem. Front of the plane is hottest. I fled to the far back of the 90% full flight.
Flight attendant Erica pulled a Fat Tire beer for me after just three paragraphs of my “I’m being boiled alive lament.”
Erica earned a big one for Southwest with a sympathetic ear and, actually, two Fat Tires.
Not so for her crewmate Christina, who also knew I was a Parkie.
Bad Christina first gave me the fish eye, then refused me a temporary place next to her on one of those made-for-children’s-butts-jump-seats that attendants use. (“FAA regs”, you know.)
While tending to her Facebook, she looked up and said with great authority: “Next time sit in the middle of the plane.
My irritated, back-at-her: ”No shit, Christina.”
THAT I had already figured out while standing up for most of the 4-hour flight.
Good on Erica. Bad on Christina.
But both should have tried to move a few people around to find me a new seat.
For my part, I should have thought to ask for that move.
At the end of the stand-up flight was the World Parkinson Congress. One of its goals is to raise awareness about the special needs of Parkies, such as body thermostat disruptions while aboard airplanes.
2 thoughts on “Memo to Southwest Airlines Customer Service re. Parkies (a.k.a. People With Parkinson’s)”
Thanks for plowing through the mess.
Rosalie Have laughter in your voice and love in your heart!. Sent from my iPad